If you are seeing this message, you have reached a service hosted by C&C Group. Unfortunately, you have arrived using a route that was not expected.
The service you are trying to reach is only allowed to be accessed using a VPN connection which has been pre-configured between your company's network and C&C Group's data centres. However, you have reached us using the public internet.
Diagnostics
on one of the below images to read more detailed information:
What now?
If you are trying to access a C&C Group service and have reached this page instead:
- If you are working from home (or away from the office), make sure you are connected to your company's network using any tools they have provided
- Contact your company's network security team and advise them of this issue
- If you have used this service before, tell your network team where you were when you last used it
- If you have not used this service before, it may still need to be configured by us
If you are supporting your company's network and have reached this page during diagnostics:
- Confirm your VPN device has established both Phase 1 and Phase 2 security associations to C&C Group's data centres
- Confirm your end-user's device is in a network segment that is allowed to route across the VPN to C&C Group's data centres
- Confirm your end-user's traffic is source-translated to a subnet which has been pre-agreed as part of the VPN design
- If you need further assistance, contact the C&C Group Customer Support helpdesk; details can be found by this link