Misdirected request...

If you are seeing this message, you have reached a service hosted by C&C Group. Unfortunately, you have arrived using a route that was not expected.

The service you are trying to reach is only allowed to be accessed using a VPN connection which has been pre-configured between your company's network and C&C Group's data centres. However, you have reached us using the public internet.

Diagnostics

on one of the below images to read more detailed information:

What now?

If you are trying to access a C&C Group service and have reached this page instead:

  1. If you are working from home (or away from the office), make sure you are connected to your company's network using any tools they have provided
  2. Contact your company's network security team and advise them of this issue
  3. If you have used this service before, tell your network team where you were when you last used it
  4. If you have not used this service before, it may still need to be configured by us

If you are supporting your company's network and have reached this page during diagnostics:

  1. Confirm your VPN device has established both Phase 1 and Phase 2 security associations to C&C Group's data centres
  2. Confirm your end-user's device is in a network segment that is allowed to route across the VPN to C&C Group's data centres
  3. Confirm your end-user's traffic is source-translated to a subnet which has been pre-agreed as part of the VPN design
  4. If you need further assistance, contact the C&C Group Customer Support helpdesk; details can be found by this link